Support Engineer

Requirements

• Bachelor degree or equivalent experience in computer science or similar field.
• Experience in external client facing, production environments.
• Experience in software support related field. Production operational support will be considered an asset.
• Good communication skills.
• Fluent Business English is preferred.
• Strong problem solving and analytical skills.
• Standard level of Linux operation.
• Standard SQL syntax proficiency.
• Highly motivated, customer oriented, adaptable personality with eager to learn mindset for new technologies and methodologies.

Responsibilities

• Interact with customers to ensure top level customer satisfaction by providing timely and business oriented issue resolution, together with assistance and recommendations to improve the client’s efficiency and quality criteria.
• Provide performance, quality and assurance testing for issues together with change requests going to the end customer.
• Perform maintenance of product software to ensure optimal execution during client Billing operations.
• Assistance and full implementation of customer business requirements together with your team members.

Nice to have

• Experience with Oracle Databases.
• Working knowledge of the JavaScript language.
• Knowledge of the JVM ecosystem.

Working conditions

• Collaborative, friendly working environment and healthy company culture.
• Professional growth and personal development opportunities.
• Exciting projects with new technologies in a team of outstanding people.
• Paid training, workshops & certifications.
• Possibility of remote work and flexible schedule.