Service Desk Analyst with Czech, English and Polish

Do you want to work for the global IT department? Are you interested in dynamically developing IT technologies? Do you like meeting people from different countries and cultures?

Úroveň
  • Junior
Pozice
Spolupráce
  • HPP
Úvazek
  • Plný úvazek
Mzda
40 000 Kč / měsíc nebo si řekni o víc
Informace

Popis pozice

The position requires you to be the single point of contact for users  for all IT related issues, to ensure that all incidents and requests follow group processes and are logged in Service Desk system. You will have to minimize the impact of IT incidents by resolving first time where possible. Other responsibilities include:

Managing the Service Desk  queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently

Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams

Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required

Mám zájem o tuto pozici

Zkušenosti Co požadujeme

  • Úroveň:
    Junior
  • Vzdělání:
    SŠ

Pozice

Podpora

Základní dovednosti

A good knowledge of Windows 10 Oracle Active Directory Microsoft applications (including Office and Outlook/Exchange) desktop and laptop hardware software deployment technologies antivirus remo

Výhodou

Experience in a similar position is an advantage. ITIL support and delivery processes are an advantage

Softskills

Very good language skills English Czech and Polish C1 another language is an advantage (German Italian Dutch French)

Jazyky

Česky – domluvit se Anglicky – domluvit se

Práce u nás Co nabízíme

Jaké jsou benefity

Extensive trainings (technical and soft skills)

4 weeks of vacation

Meal vouchers, multisport card, language courses

Mobile phone with company tariff

And much more

Informace o pozici

Mzda 30 000 - 40 000 Kč / měsíc
Typ odměny Odměna/Mzda
Pracovní prostředí Moderní
Typ práce nebo projektu Moderní technologie
Typ smlouvy Interní pozice (HPP a další)
Typ pracovního úvazku Plný úvazek
Typ firmy Malá
Místo pracoviště Kadaň
Mám zájem o tuto pozici Pozice se mi líbí, ale potřebuji víc peněz