Field Application Engineer (Hybrid from Prague, Czechia)

Field Application Engineer (Hybrid from Prague, Czechia)

• Up to 58.000 EUR Annually
• Hybrid from Prague, Czechia (3 days at office & 2 days at home/week)
• Full time
• Contract of Employment
• Direct employment by the company

We’re looking for a Field Application Engineer for a networking industry leader, deeply rooted in various network technology areas.

Requirements:

• Minimum 5 years’ experience with Technical Support on Service Providers.
• Good working networking TCP/IP, DHCP, DNS knowledge, including practical experience with wireless, VoIP, TR069/TR181 and xDSL, Ethernet, Optical Fiber, and LTE products.
• Good knowledge of Switching (VLAN, 802.1p, QoS).
• Good Knowledge of Security (Firewalls, VPN).
• Experience of MS Office applications.
• Good understanding of multiple desktop operating systems including Windows, Mac, Linux. 
• Fluent language skills, spoken and written in English.

Key Responsibilities:

• 2nd or 3rd line technical consulting service to answer Subs/Partners or KA/SP queries via telephone or email.
• To verify new codes and features on both existing and new hardware.
• Issues (could be RD/QA resources or product delivery) Escalation to manager when necessary.
• Customer onsite support for technical issue replicating, debugging and real life testing. 
• Provide support to the EMEA KA/SP sales force in the form of pre-sales, and attend customer sites where and when appropriate.
• Testing and evaluating new products including but not limited to: CPE/COE/LTE product line.

Benefits: 

• Medical insurance
• Life insurance
• Sports card
• Pension
• Internet

Get to know DevsData:

We are a technology consulting company and a recruitment agency, delivering software solutions to clients from Europe and the US. We work 100% remotely, in an international team, including people from Asia, London, or San Francisco. We employ people with experience in international corporations as well as students of the best technical and business universities.

 Find out more: https://devsdata.com/