Business Analyst (WordPress VIP & M-Connect Expertise)

Key Responsibilities:

• Requirements Gathering: Work with stakeholders to elicit, document, and prioritize business requirements related to WordPress VIP and M-Connect projects.

• Business Process Analysis: Analyze and document existing business processes, workflows, and systems, identifying areas for improvement and opportunities for leveraging WordPress VIP and M-Connect features.

• Solution Design: Collaborate with development teams to translate business requirements into technical specifications and design solutions that align with business objectives, particularly focusing on the integration between WordPress VIP and M-Connect.

• Stakeholder Communication: Serve as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment throughout the project lifecycle.

• Project Documentation: Create and maintain comprehensive documentation, including business requirements, functional specifications, user stories, and process flows.

• Testing & Validation: Support testing efforts by defining acceptance criteria, coordinating user acceptance testing (UAT), and validating that delivered solutions meet business needs.

• Training & Support: Develop and deliver training materials and support documentation to end users, ensuring successful adoption of new features and functionalities.

• Continuous Improvement: Stay updated on WordPress VIP, M-Connect features, and best practices, recommending enhancements to improve the platform’s effectiveness and user satisfaction.

Requirements:

• Technical Expertise:

o Proven experience working with WordPress VIP and M-Connect, including knowledge of their features, capabilities, and limitations.

o Familiarity with content management systems (CMS) and website management  best practices.

o Basic understanding of web development concepts, including HTML, CSS, and JavaScript, is advantageous.

• Analytical Skills:

o Strong analytical skills with the ability to translate business needs into technical requirements.

o Experience with business process modeling and workflow analysis.

• Project Management:

o Experience working in Agile or similar project management frameworks.